4 ms·

My theory is they're bad at customer support because they spend nothing to support us. That's why AT&T, Comcast etc can support ~100 million people by phone,

• jchw 8y ago
  Comcast "support" is almost not better than just having robots at the other end, never have I ever gotten a problem resolved from support, I've just had them try to upsell me relentlessly. To this day my Comcast email is somehow setup wrong and I no longer care to try to fix it.
  • suresk 8y ago
    Interestingly, Comcast has been one of the consistently better support experiences for me over the years. Usually very quick and pretty helpful, even if it is just to schedule someone to come out and look at the problem. Their service in general has gotten kind of unreliable around here the last year or so, with a handful of widespread outages, one of which lasted almost an entire day, but the customer support has never been something I've been unhappy with.
• the_duke 8y ago
  Google support is bad because 99% of Google users are not customers, but the product. The lack of being rooted in a customer serving business then extends to other areas where you are the actual customer, like Google Apps etc, where support exists but is often sub-par.
  • deleted 8y ago
    [deleted]