It is likely they don't realize or understand the actual issue. The decision-makers probably don't ever look at the menu on a mobile device. Even if they recogn

It is likely they don't realize or understand the actual issue. The decision-makers probably don't ever look at the menu on a mobile device. Even if they recognize that there is an issue, they may be intimidated by the prospect of finding someone who can fix it. This is in stark contrast to kitchen-related matters, which they are likely much more experienced at identifying and dealing with.