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I think that's true, but, in some ways "work" is in the eye of the beholder. I mean, long ago, before the invention of the department store or grocery store, t
by HillaryBriss 8y ago
I think that's true, but, in some ways "work" is in the eye of the beholder.
I mean, long ago, before the invention of the department store or grocery store, the customer wasn't allowed to just roam around in the aisles grabbing products. A clerk had to go and fetch the inventory from the shelves for the customer.
Shoppers today do a tremendous amount of shadow work for the grocery store but think little of it. We actually like it.
- kalleboo 8y agoOne big "mind blown" moment to me was reading about Piggly Wiggly launching the "self-service supermarket" concept. As someone living firmly in the modern world, it was hard to imagine it working any other way than it does now (outside of a detatched-from-reality western movie "General Store") https://en.wikipedia.org/wiki/Piggly_Wiggly#History https://en.wikipedia.org/wiki/Piggly_Wiggly#History > At the time of its founding, grocery stores did not allow their customers to gather their own goods. Instead, a customer would give a list of items to a clerk, who would then go through the store, gathering them. This created a greater cost, and therefore higher prices. Piggly Wiggly introduced the innovation of allowing customers to go through the store, gathering their own goods, thus cutting costs and lowering prices. > Customers at Piggly Wiggly entered the store through a turnstile and walked through four aisles to view the store’s 605 items sold in packages and organized into departments. The customers selected merchandise as they continued through the maze to the cashier. Instantly, packaging and brand recognition became important to companies and consumers.[5]