4 ms·
I believe that "non-refundable" and "as-is" are going the way of the dodo with the millennial generation. It seems past generations were much more willing to ac
by cabaalis 8y ago
I believe that "non-refundable" and "as-is" are going the way of the dodo with the millennial generation. It seems past generations were much more willing to accept large corporation policies than the current ones.
- SteveNuts 8y agoBecause this generation knows how to raise hell on social media if they've been legitimately wronged.
- listenallyall 8y agoI'm curious what makes you think this. I think millennials have sat back and allowed hospitality & travel companies to get away with much more than ever. Hotels and car rentals now have non-refundable rates, something that didn't exist 10 years ago. Many hotels add resort fees, extra service fees, charge $7 for a bottle of water, etc., that they never would have tried 10+ years ago. Airlines have long had non-refundable fares, but penalties have increased tremendously. Anecdote: a friend of mine booked a weekend trip in 2009, the return flight was Sunday 12:30 am. When I pointed out to her that was essentially Saturday night, she got on the phone to change her ticket to the last flight out that same Sunday. $40 change fee. Today that would almost surely be $100+ on any US-based airline. All these extra fees aren't aimed at millennials specifically, but I sure don't see them resisting enough to have any of these companies reverse or reduce some of their fees in response to consumer complaints or dissatisfaction.