2 ms·

A few months ago I had to book a round-trip and one-way trip with the same flight for the first trip. Naturally you cannot do that in one go so I book the two t

A few months ago I had to book a round-trip and one-way trip with the same flight for the first trip. Naturally you cannot do that in one go so I book the two things in two different orders. I made a mistake, during the booking my credentials were automatically filled in the passenger form, I didn't checked and I ended up booking two time the same flight for me, on the same plane, with the same passenger id. Fun fact, when I check-in for the first ticket, then the second, the website told me that I was already checked-in (which shows that internally the two tickets were seen as one). I called the support and they reimbursed me the second (one-way) ticket. I had to book another flight the same day which cost me around 300€. KLM, if you read me, your booking system is really fucked up. I can't understand that with the volume of order and the price of the tickets we don't have a bullet-proof system in place for years already.

saltcured 8y ago
More than once over the years, my wife has given herself an ordeal with reserving airfares and hotels and then had to go through website or phone support to try to untangle it. I watched it happen once, and diagnosed it as a crappy website using cookies/local storage for what appears to be a normal HTML form. This recurring flaw makes the reservation system completely unsafe with multiple tabs performing searches in parallel. She has an almost compulsive habit to go through the booking process, pause on the final review screen with the "submit" button, and research other options in extra tabs before returning to submit the original order. The result is that she is looking at that previously rendered summary, presses submit, and gets a completely different configuration booked because the activity in the other tab contaminated the state of the pathetic web app. Due to these experiences and others, I mistrust web programmers and try to avoid complex state. I defensively complete all my research, and then I start a fresh booking sequence in a private browser window to directly snipe the selection I desire.

saltcured 8y ago

More than once over the years, my wife has given herself an ordeal with reserving airfares and hotels and then had to go through website or phone support to try to untangle it. I watched it happen once, and diagnosed it as a crappy website using cookies/local storage for what appears to be a normal HTML form. This recurring flaw makes the reservation system completely unsafe with multiple tabs performing searches in parallel. She has an almost compulsive habit to go through the booking process, pause on the final review screen with the "submit" button, and research other options in extra tabs before returning to submit the original order. The result is that she is looking at that previously rendered summary, presses submit, and gets a completely different configuration booked because the activity in the other tab contaminated the state of the pathetic web app. Due to these experiences and others, I mistrust web programmers and try to avoid complex state. I defensively complete all my research, and then I start a fresh booking sequence in a private browser window to directly snipe the selection I desire.