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This is a discount airline. They employ all kinds of tactics to part money from the customer, excessive credit card fees on top of a lousy exchange rate, very s

This is a discount airline. They employ all kinds of tactics to part money from the customer, excessive credit card fees on top of a lousy exchange rate, very small baggage allowance hidden in the fine print, useless insurance offers, etc. You should be examining the confirmation screen extremely closely with an airline like this. Go ahead and blame them if you want to, but they make money on price, not reputation, and the market has chosen price over quality of service.

peteretep 8y ago
That's too simple a read. There are many many many low-cost airlines in Asia, and AirAsia is rarely the cheapest for any given journey. They are -- however -- pretty reliable, reasonably well organized, and I travel with them regularly on the basis that they're not as cut-throat as some of the other low-cost options.
- topmonk 8y ago
  That depends... to and from Malaysia they are often the cheapest. They also have the newly reduced 7kg carry on rule (from the pretty standard 10kg). This is all subjective, of course, but I really don't see much of a difference between them and Peach, HK Express, or Scoot. As a side note, Peach once double charged me for the same flight and wouldn't refund my purchase, saying it was because I used linux, and that is an unsupported OS. I contacted my credit card agency and they told me the best thing was to take the flight and charge it back after I flew, or they might cancel both tickets. You really have to be careful with these types of companies, but in my opinion, it's worth it if you pay attention.