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PayPal sides with a buyer regardless of how established your business is and how many thousands of legitimate shipment of product you have made. Buyer called sa

PayPal sides with a buyer regardless of how established your business is and how many thousands of legitimate shipment of product you have made. Buyer called saying they didnt get the package that UPS driver left at their door step? full refund of 1100 dollars at seller's expense. As a business owner, I don't accept PayPal for these reasons.

ptd 8y ago
But as a consumer, you understand why this is so powerful. Anytime a customer has to get into a he said she said with a company, the company usually wins, especially if there is money involved. It’s nice to use PayPal and not have to worry about convincing vendors like you that x, y, or z happened.
- paulie_a 8y ago
  Yes it is powerful. I can blatantly scam people as a buyer. It's a thief's dream. Oh hey this seller has had 100,000 transactions with very minimal issues...this buyer has 1...oh well the buyer must be right.
  - ptd 8y ago
    One might argue traditional payment is a theif’s dream, but from the other side. Customer has an issue? Not our problem, we don’t have to refund.
    - paulie_a 8y ago
      Well then reputation comes into play. It's a judgement call. Sometimes it won't come out right, but buyer always wins is bullshit. Hopefully someone puts together a service sellers can just start blacklisting buyers.
      - ptd 8y ago
        Fair enough, I definitely see where you’re coming from, just trying to bring in the honest consumers perspective. I can see how the PayPal system would be threatening.
analog31 8y ago
For better or worse, this is what the consumer expects. First of all, if they don't get a refund through PayPal, they will just get a chargeback through their credit card, and you're still screwed. Second, you're competing with large online and storefront merchants who offer no questions asked refunds. In fact, offering generous refunds may be cheaper than quality control for those merchants. Those merchants make money by having a pretty good statistical handle on the rate of returns, and baking it into their prices. The trick is to make sure your cost is low enough relative to your selling price. Granted, a big vendor has an advantage in access to good statistics, whereas a small business can't plan for it very well. But I think it does create a situation where PP or any other payment processor works for some businesses and not others. You have to decide if PP is the right technology for your business.
- tluyben2 8y ago
  > they will just get a chargeback through their credit card, and you're still screwed I am not in the US and most card sales we did were debit cards by far and there chargeback is usually far more difficult, which indeed, showed us a lot better result than purchases through PP. I would never use them again as merchant.
- mariuolo 8y ago
  > First of all, if they don't get a refund through PayPal, they will just get a chargeback through their credit card, and you're still screwed. Will that affect their standing with PayPal somehow?

ptd 8y ago

But as a consumer, you understand why this is so powerful. Anytime a customer has to get into a he said she said with a company, the company usually wins, especially if there is money involved. It’s nice to use PayPal and not have to worry about convincing vendors like you that x, y, or z happened.

paulie_a 8y ago
Yes it is powerful. I can blatantly scam people as a buyer. It's a thief's dream. Oh hey this seller has had 100,000 transactions with very minimal issues...this buyer has 1...oh well the buyer must be right.
- ptd 8y ago
  One might argue traditional payment is a theif’s dream, but from the other side. Customer has an issue? Not our problem, we don’t have to refund.
  - paulie_a 8y ago
    Well then reputation comes into play. It's a judgement call. Sometimes it won't come out right, but buyer always wins is bullshit. Hopefully someone puts together a service sellers can just start blacklisting buyers.
    - ptd 8y ago
      Fair enough, I definitely see where you’re coming from, just trying to bring in the honest consumers perspective. I can see how the PayPal system would be threatening.

analog31 8y ago

For better or worse, this is what the consumer expects. First of all, if they don't get a refund through PayPal, they will just get a chargeback through their credit card, and you're still screwed. Second, you're competing with large online and storefront merchants who offer no questions asked refunds. In fact, offering generous refunds may be cheaper than quality control for those merchants. Those merchants make money by having a pretty good statistical handle on the rate of returns, and baking it into their prices. The trick is to make sure your cost is low enough relative to your selling price. Granted, a big vendor has an advantage in access to good statistics, whereas a small business can't plan for it very well. But I think it does create a situation where PP or any other payment processor works for some businesses and not others. You have to decide if PP is the right technology for your business.

tluyben2 8y ago
> they will just get a chargeback through their credit card, and you're still screwed I am not in the US and most card sales we did were debit cards by far and there chargeback is usually far more difficult, which indeed, showed us a lot better result than purchases through PP. I would never use them again as merchant.
mariuolo 8y ago
> First of all, if they don't get a refund through PayPal, they will just get a chargeback through their credit card, and you're still screwed. Will that affect their standing with PayPal somehow?