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Admitting you made a mistake and making it right isn't hard if you care about your customers.
by cube00 8y ago
Admitting you made a mistake and making it right isn't hard if you care about your customers.
- ethbro 8y agoAssuming that Air Asia's customer support's purpose is to care about customers, rather than enforce policy. It seems the more legacy a business is, the more defensive and less proactive its customer service remit becomes (e.g. insurance and telecom).