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It's a combination of factors. As mentioned in the original link, PayPal has an advantage because a portion of transactions are done internally using PayPal bal
by bitcoinbutter 8y ago
It's a combination of factors. As mentioned in the original link, PayPal has an advantage because a portion of transactions are done internally using PayPal balance.
This results in an instant and free transaction. They also have a network effect which is compounded by saving the buyers'payment information, meaning the buyer doesn't need to resubmit their payment information on each transaction.
The company treats its merchants terribly and treats buyers like royalty. This is a winning strategy because merchants have no choice but to use the payment methods the buyer prefers. Otherwise the buyer will simply go to a competitor who does take PayPal.
PayPal is an essential service to most merchants. The way they close and limit accounts can basically determine which businesses in a specific industry are successful. They seem to selectively enforce their own policies among merchants. This will create monopolies or oligopolies simply through having a functional PayPal account.
Considering this huge power they hold, it is unfortunate that their policies are so opaque and inconsistent. A merchant is in a constant state of fear that one day PayPal will just permanently close their account, and will have no option to discuss or appeal the decision. It happens constantly and is the reason many businesses eventually fold.
- aboutruby 8y ago> The way they close and limit accounts can basically determine which businesses in a specific industry are successful I think it used to be this way but now with the concentration of e-commerce with Amazon and Shopify (and most other sites using Stripe / Braintree), it seems to me that Paypal is becoming more and more irrelevant.
- jkaplowitz 8y agoPayPal owns Braintree (and, relatedly, also Venmo).
- aboutruby 8y agoStill those are different services (I was talking about the service becoming irrelevant, not the company). And they probably bought Braintree to make e-commerce companies use Paypal (Braintree is pushing everybody to integrate Paypal into their payment methods).