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To play devil's advocate: this is tool for helping you to search for a product. The official transaction happens at the end when they show you the date, time,
by jessriedel 8y ago
To play devil's advocate: this is tool for helping you to search for a product. The official transaction happens at the end when they show you the date, time, airports, costs, etc. all on one page and you click "approve". (Presumably, the date was correct there.) One can certainly argue that their sales process was misleading (if only due to incompetence on their part), but that's a slightly different complaint than they saying they didn't deliver the product you agreed to purchase.
- happytoexplain 8y agoYes, that's an argument a lawyer might make, but I disagree with the premise: Any reasonable interpretation of "agreeing to purchase" takes into account the entire dialogue between the merchant and customer, in which case the merchant told the customer two different things, and the customer reasonably didn't notice that one was different. There's no reason to assume about which version the customer agreed to.
- basicplus2 8y agoIf both parties thought it was a different date There was no "meeting of minds"
- tedunangst 8y agoCan't wait for airlines to add another confirmation screen to the checkout process. Please type "Yes I want this flight and I double checked the dates are correct" to proceed.