4 ms·

Charge back? "I purchased a flight leaving on a) Thursday b) Feb 2. Product did not meet requirements."

jessriedel 8y ago
To play devil's advocate: this is tool for helping you to search for a product. The official transaction happens at the end when they show you the date, time, airports, costs, etc. all on one page and you click "approve". (Presumably, the date was correct there.) One can certainly argue that their sales process was misleading (if only due to incompetence on their part), but that's a slightly different complaint than they saying they didn't deliver the product you agreed to purchase.
- happytoexplain 8y ago
  Yes, that's an argument a lawyer might make, but I disagree with the premise: Any reasonable interpretation of "agreeing to purchase" takes into account the entire dialogue between the merchant and customer, in which case the merchant told the customer two different things, and the customer reasonably didn't notice that one was different. There's no reason to assume about which version the customer agreed to.
  - basicplus2 8y ago
    If both parties thought it was a different date There was no "meeting of minds"
    - tedunangst 8y ago
      Can't wait for airlines to add another confirmation screen to the checkout process. Please type "Yes I want this flight and I double checked the dates are correct" to proceed.
gpm 8y ago
You mean: "I purchased a flight leaving on the 3rd Sunday in February". But this should be the last resort. You should try and resolve it with customer service first. You should publicly complain about something like this anyways, so you might as well until after that doesn't resolve it before making a charge back.
- jayalpha 8y ago
  You would be surprised how often my US credit card has saved my a... from insane European customer service. Hello Wizzair :-)
  - pas 8y ago
    Could you elaborate a bit on what went/goes wrong with wizzair? (We fly with them about once a year, and so far no problems.)
    - jayalpha 8y ago
      I bought a Wizz "membership", promising a 10 US$ discount on all flights. Somehow I was not able to apply this membership to flights I bought after the first booking since it took them some time to internally activate it. The discount was only granted for the first two flight legs.So I bought a total 6 flight legs for 500 dollar total but based on my membership the charge should have only been 450 dollar. I emailed them and they said that they overcharged me and asked for a 50 USD voucher since I wanted to buy extra check-in luggage anyway. They told me that my membership can not be applied to the selected flights. I emailed them screenshots, showing them that NOW I could apply the discount if I bought again but they did not accept. "Decision final." I felt this was fraudulent, so I did a backcharge of all the charges. First the CC company settled with me, then with them, then after threatening legal action the CC voided all charges. I booked the flights with major airlines for basically the same price later (I am all major alliances gold status :-) ). Was it worth it? It totally pissed me off. I even did not ask for money back but just for an in-house credit and I hate it when big companies try to play hardball with me. Yes, it was worth it. On the other hand, a Chinese guy tried to sell me my own bike on a "street bicycle shop" that was stolen a few month before. I yelled at him a little bit and I gave him 100 RMB for repairs he did, bought a big lock-chain from him for another 100 RMB. These "street shops" guy are poor, they have no money. Yes, I could have called the police and fucked him over but it is easy to play hard ball against a poor guy. More fun to play hard ball against a company.
jzwinck 8y ago
Air Asia, like many discount airlines, charges different fees depending on payment method. Paying by bank transfer carries roughly half the fee of paying by credit card. So a lot of people can't do chargebacks.

To play devil's advocate: this is tool for helping you to search for a product. The official transaction happens at the end when they show you the date, time, airports, costs, etc. all on one page and you click "approve". (Presumably, the date was correct there.) One can certainly argue that their sales process was misleading (if only due to incompetence on their part), but that's a slightly different complaint than they saying they didn't deliver the product you agreed to purchase.

happytoexplain 8y ago
Yes, that's an argument a lawyer might make, but I disagree with the premise: Any reasonable interpretation of "agreeing to purchase" takes into account the entire dialogue between the merchant and customer, in which case the merchant told the customer two different things, and the customer reasonably didn't notice that one was different. There's no reason to assume about which version the customer agreed to.
- basicplus2 8y ago
  If both parties thought it was a different date There was no "meeting of minds"
  - tedunangst 8y ago
    Can't wait for airlines to add another confirmation screen to the checkout process. Please type "Yes I want this flight and I double checked the dates are correct" to proceed.

gpm 8y ago

You mean: "I purchased a flight leaving on the 3rd Sunday in February". But this should be the last resort. You should try and resolve it with customer service first. You should publicly complain about something like this anyways, so you might as well until after that doesn't resolve it before making a charge back.

jayalpha 8y ago
You would be surprised how often my US credit card has saved my a... from insane European customer service. Hello Wizzair :-)
- pas 8y ago
  Could you elaborate a bit on what went/goes wrong with wizzair? (We fly with them about once a year, and so far no problems.)
  - jayalpha 8y ago
    I bought a Wizz "membership", promising a 10 US$ discount on all flights. Somehow I was not able to apply this membership to flights I bought after the first booking since it took them some time to internally activate it. The discount was only granted for the first two flight legs.So I bought a total 6 flight legs for 500 dollar total but based on my membership the charge should have only been 450 dollar. I emailed them and they said that they overcharged me and asked for a 50 USD voucher since I wanted to buy extra check-in luggage anyway. They told me that my membership can not be applied to the selected flights. I emailed them screenshots, showing them that NOW I could apply the discount if I bought again but they did not accept. "Decision final." I felt this was fraudulent, so I did a backcharge of all the charges. First the CC company settled with me, then with them, then after threatening legal action the CC voided all charges. I booked the flights with major airlines for basically the same price later (I am all major alliances gold status :-) ). Was it worth it? It totally pissed me off. I even did not ask for money back but just for an in-house credit and I hate it when big companies try to play hardball with me. Yes, it was worth it. On the other hand, a Chinese guy tried to sell me my own bike on a "street bicycle shop" that was stolen a few month before. I yelled at him a little bit and I gave him 100 RMB for repairs he did, bought a big lock-chain from him for another 100 RMB. These "street shops" guy are poor, they have no money. Yes, I could have called the police and fucked him over but it is easy to play hard ball against a poor guy. More fun to play hard ball against a company.

jzwinck 8y ago

Air Asia, like many discount airlines, charges different fees depending on payment method. Paying by bank transfer carries roughly half the fee of paying by credit card. So a lot of people can't do chargebacks.