It is the same over here - I can print off Statements but they are not 'official' instead they are a list of transactions with the bank logo but they can not be

It is the same over here - I can print off Statements but they are not 'official' instead they are a list of transactions with the bank logo but they can not be used as a means of identification which is sometimes needed. I used to work in a call centre and this greatly frustrated people.