Definitely not going to argue about Virgin – they're useless – and this may be an unpopular opinion but.. let's not pretend it's just Virgin. As an ex-pat havin

Definitely not going to argue about Virgin – they're useless – and this may be an unpopular opinion but.. let's not pretend it's just Virgin. As an ex-pat having lived in London for years it's my firm belief that this is just the way business operates in the UK. Thames Water for instance double billed me for a full year. They acknowledged their mistake, told me to pay the invoices anyway to avoid automatic late charges and then refused to refund. First Direct won't let me close my bank account, or transfer my funds unless it's to another UK bank. Black cabs will short change you.. And the constant non-apologies, the "we're sorry if this causes you inconvenience" etc.. no one owns up to their faults and mistakes there. I've sinced moved out, and I'm sorry to high jack your thread, but that article on the fare "whoopsie" just made me cringe – par for the course when it comes to English business, in my experience.