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Interesting that their suggestion "People often get tired of hearing their own name. Switch tracks and use your name instead." is at odds a bit with Dale Carneg
by shakestheclown 8y ago
Interesting that their suggestion "People often get tired of hearing their own name. Switch tracks and use your name instead." is at odds a bit with Dale Carnegie's "Remember that a person's name is to that person the sweetest and most important sound in any language."
- tejon 8y agoMy name is for getting my attention. Once you have my attention, I enjoy hearing it exactly as much as I enjoy an ongoing fire alarm.
- jjeaff 8y agoNothing sets off my sleezy salesman proximity sensor faster than someone using my name more than once in a few sentences.
- pxue 8y agoWhile I still think Carnegie's book is a must read, I feel like it can be summed up by: "empathy, have some." But his ethos is applied and over applied so much that some times it's a breath of fresh air when a sales person just cut to the chase. Especially in this day and age in most cases, the user probably have had a couple weeks to try and thoroughly read the manual on your product. The sales calls are basically a formality. Beating around the push just wastes everyone's time. Just my 2c.