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That was a typo, thanks for catching it. As to Virgin, yes the national rail service was privatized, and various contracts to run it have been passed around sin
by Pharmakon 8y ago
That was a typo, thanks for catching it. As to Virgin, yes the national rail service was privatized, and various contracts to run it have been passed around since. Notable for unreliable schedules due to underinvestment, apps and systems so Byzantine even the people at the till can’t tell you what the lowest fare is, bus replacement services galore, and a general lack of profitability.
One place to read the horror stories would be:
https://uk.trustpilot.com/review/www.virgintrains.co.uk https://uk.trustpilot.com/review/www.virgintrains.co.uk
A typical “whoopsie” on the fares here:
https://www.theguardian.com/money/2017/dec/21/virgin-trains-fares-app-faulty-advance-ticket https://www.theguardian.com/money/2017/dec/21/virgin-trains-...
- mstade 8y agoDefinitely not going to argue about Virgin – they're useless – and this may be an unpopular opinion but.. let's not pretend it's just Virgin. As an ex-pat having lived in London for years it's my firm belief that this is just the way business operates in the UK. Thames Water for instance double billed me for a full year. They acknowledged their mistake, told me to pay the invoices anyway to avoid automatic late charges and then refused to refund. First Direct won't let me close my bank account, or transfer my funds unless it's to another UK bank. Black cabs will short change you.. And the constant non-apologies, the "we're sorry if this causes you inconvenience" etc.. no one owns up to their faults and mistakes there. I've sinced moved out, and I'm sorry to high jack your thread, but that article on the fare "whoopsie" just made me cringe – par for the course when it comes to English business, in my experience.