I applaud your user-centric philosophy, I really do. And I don't mean to insinuate that all SaaS providers are out to take advantage of users (I've worked at a

I applaud your user-centric philosophy, I really do. And I don't mean to insinuate that all SaaS providers are out to take advantage of users (I've worked at a few and feel that we've always looked out for our users). That said, my concern is that users have little protection against a change of philosophy or business model at their supplier. If one of my SaaS vendors decides to double their price, impose restrictions on use or neglect their product to the point of it becoming unusable, I may have little choice but to conduct a costly migration. If a traditional, product-model software supplier suddenly doubles upgrade prices or turns evil, generally I am able to stay on the last version I've purchased and simply not upgrade. I really appreciate Jetbrains' licensing model where you pay a subscription for continual upgrades but get a perpetual license for the last version (released at the start of your last 12-month term) should you decide to quit.