Another example of how flexibility can hurt a platform, from the Android world, is Samsung's Knox, which creates a very Command and Control "IT-friendly" layer

Another example of how flexibility can hurt a platform, from the Android world, is Samsung's Knox, which creates a very Command and Control "IT-friendly" layer for work purposes on Android, and in doing so kills the platform's usability because all apps from the mail client to the keyboard were selected by IT with no thought towards usability. We have Knox on work Android devices, but because our IT team also offer iOS, people just choose iOS, because it results in a nicer experience. Letting other people root your system to accomplish something is great for flexibility and gives you short-term wins. But it can result in massive damage to the platform if left unchecked -- kind of like how OEMs turned Windows into a hellish experience with pre-installed apps like WildTangent Games and the like. End-users won't blame the IT department or the OEM, they'll blame the platform. This is already happening on Android today. There's a reason Google's Pixel marketing hardly ever mentions "Android".