When I was working for a large consultancy, I hosted a couple of DT workshops. The whole thing is no magic. But one thing for what it is great for: it forces pe

When I was working for a large consultancy, I hosted a couple of DT workshops. The whole thing is no magic. But one thing for what it is great for: it forces people to think from the customer perspective. Sounds trivial but especially for large and old companies that is a huge thing.