This reminds me of my client. We have SBI as our client and often they raise issues to us. Most of their technical staff is a joke, coz they don't even follow

This reminds me of my client. We have SBI as our client and often they raise issues to us. Most of their technical staff is a joke, coz they don't even follow the basic etiquette during a call. For ex - The engineer from SBI allowed me to have control of her server, and in a carefree manner called her BF. She knew I would take about 45-50 min to fix her issue, so she went on gossiping with her paramour in the regional language, and all of her lovey-dovey talks were audible to me loud and clear. She didn't even bother to mute her mic. In the same state of passion, she went to have her lunch without bothering about me (She's supposed to be at the server while I am working). After some time her server got locked coz I was pondering over the notes from my computer. I had to wait for the next 30 min for her to finish her lunch and be back at her cubicle to unlock the server.