4 ms·
It's always wise to be careful how you pick your targets because people optimise for them in ways you don't expect so if you pick the wrong ones then you get un
by noir_lord 8y ago
It's always wise to be careful how you pick your targets because people optimise for them in ways you don't expect so if you pick the wrong ones then you get unwanted outcomes.
I've seen it happen in sales, you focus on add on warranties at head office, store level they convince customer to buy cheaper product and sell the warranty (now if the margin on the warranty is high enough to offset that might be a smart move) or in one memorable instance give everyone a discount equal to the cost of the warranty..
We did wonder how that branch was selling more warranties than the next three best performing.
- marcinzm 8y agoYup. I work in healthcare and one story I hear is about readmission rates to hospitals. Basically, you don't want people to have to go back to the hospital after a procedure due to complications. So it makes sense for Medicare to reward hospitals and surgeons with low readmission rates. All good. Except for one little problem, there's one kind of patient that never ever gets readmitted. A dead one. And studies have shown that decreases in readmission rates are correlated with increases in morality rates (at least for certain procedures).