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My voice fingerprint would be interesting because if it is one of those terrible voice prompt systems I am aggressively swearing at it, combined with extremely
by paulie_a 8y ago
My voice fingerprint would be interesting because if it is one of those terrible voice prompt systems I am aggressively swearing at it, combined with extremely calm and pleasant tone with an actual person.
There are a couple of systems I've said "no your fucking menu options didn't change, I want to talk to a fucking human being" and was instantly connected. My thought was, "wait that worked?"
- roywiggins 8y agoIt's a feature! https://motherboard.vice.com/en_us/article/z444dx/if-you-swear-at-apple-s-automated-customer-service-they-ll-put-you-through-to-a-human https://motherboard.vice.com/en_us/article/z444dx/if-you-swe...
- gnicholas 8y agoSome automated systems are supposed to detect irate tone and expedite connection to a human. I’ve tried triggering this a few times but never had any luck.
- paulie_a 8y agoInteresting, I honestly will swear up a storm as soon as I hear their crappy automated system. Then be extremely nice to the actual person. And rate them afterwards on the survey very highly. A few times I've actually gone out of my way to ask for their manager to tell them how great the CSR was. Somewhere my customer records at some company must say: "this guy really hates voice prompts, but is also very pleasant and amenable to working through a problem with patience"