The communication services are predatory. Anecdotally, using a cell phone or cordless phone subjects you to having your call terminated due to '3rd party calls

The communication services are predatory. Anecdotally, using a cell phone or cordless phone subjects you to having your call terminated due to '3rd party calls are not allowed'. When contacting customer service they pointed me to FAQ where it said cordless/cell phones should not be used and re-queued me without listening to my complaint. The rate given when pre-purchasing funds was $3 plus applicable fees/taxes for a 15 minute call. Except the jail limits calls to 10 minutes. The system is set up to make the cost ambiguous. I've had the service disconnect me within moments of connection and they could care less. I've reverted to writing post cards (letters are banned too, seems convenient for their bottom line). Family members of those incarcerated are preyed on by these monopolies deemed ok because 'its jail'.