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These things get really weird really quick. I worked for a hardware startup that (of course) had just brutal delays in shipping their product. This included scr
by michaelbuckbee 8y ago
These things get really weird really quick. I worked for a hardware startup that (of course) had just brutal delays in shipping their product. This included scrapping an entire product line and shipping a less ambitious, but somewhat orthogonal one.
So 3 times in two years there was a big push for the marketing, customer success, developer relations, and support etc teams to get ready for a launch that never happened.
How exactly is a customer success person supposed to be judged as a high performer if there are no customers? Support people sitting by a phone that never rings?
This is an obvious example, but I find the same thing really often in engineering groups: "I was asked to do X. I killed myself to make X happen. Turns out X wasn't relevant to the business and now it's all being shut down and I'm a lower performer."