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Because the majority of people that report bugs are most likely customers who don't know how to do something with their device. Whilst that doesn't excuse peop
by NoPicklez 8y ago
Because the majority of people that report bugs are most likely customers who don't know how to do something with their device.
Whilst that doesn't excuse people from providing positive customer service, it certainly contributes.
- stcredzero 8y agoBecause the majority of people that report bugs are most likely customers who don't know how to do something with their device. If they just implement that heuristic, don't they insulate themselves from any chance of receiving valuable information? Isn't this a form of bigotry substituting for actually processing information?