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Without exception, whenever I've tried to report bugs to technology related companies, I always get some kind of arrogant, snotty backlash from the person on th
by stcredzero 8y ago
Without exception, whenever I've tried to report bugs to technology related companies, I always get some kind of arrogant, snotty backlash from the person on the other end. It seems like only half of the time, they actually bother to listen to or carefully read what I'm saying. I get the distinct feeling that I'm being quickly pigeonholed (and blamed) and facts don't matter.
- NoPicklez 8y agoBecause the majority of people that report bugs are most likely customers who don't know how to do something with their device. Whilst that doesn't excuse people from providing positive customer service, it certainly contributes.
- stcredzero 8y agoBecause the majority of people that report bugs are most likely customers who don't know how to do something with their device. If they just implement that heuristic, don't they insulate themselves from any chance of receiving valuable information? Isn't this a form of bigotry substituting for actually processing information?