in that situation perhaps you could review their keywords. I know that sometimes the solution can be found through searching, but knowing what to search is half

in that situation perhaps you could review their keywords. I know that sometimes the solution can be found through searching, but knowing what to search is half the battle. Reviewing their search terms and suggesting alternatives should take very little time and helps them keep searching and gets them off your back for a little while. It is also not as dismissive as 'keep searching'