4 ms·
The status page reads as below (I've copied the text here as it a) may not be accessible to everyone and b) often has old information removed / edited, c) this
by mrmondo 8y ago
The status page reads as below (I've copied the text here as it a) may not be accessible to everyone and b) often has old information removed / edited, c) this status page / information is usually pay-walled and only available once you've authenticated):
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Microsoft 365 Service health status
Title: Unable to access Microsoft 365 services
User impact: Affected users are unable to authenticate to and access Microsoft 365 services.
Current status: We've received reports of an issue affecting access to Microsoft 365 services. We've identified a degraded portion of infrastructure that manages authentication requests and have restarted that infrastructure to mitigate impact.
Scope of impact: This issue may potentially affect any of your users attempting to access Microsoft 365 services.
Start time: Tuesday, January 29, 2019, at 9:15 PM UTC
Preliminary root cause: A portion of infrastructure that manages authentication requests is degraded, affecting access to one or more Microsoft 365 services.
- amaccuish 8y agoPlease don't clutter the comments by copying and pasting what is already a fairly succinct page.
- GuyPostington 8y agoI don't agree with this. Not everyone wants to click an extra link when browsing on a mobile device.
- larkeith 8y agoAlso to note: status pages are, by their nature, transient. Having a record of what it previously said is helpful context for any discussion regarding those prior contents.
- mrmondo 8y agoAs I said below the "status page which a) may not be accessible to everyone and b) often has old information removed"
- amaccuish 8y agoYou made that comment after I had made mine, so I had not seen it.
- mrmondo 8y agoNot sure why I was down-voted for this, it's a direct copy-paste of the service status page which a) may not be accessible to everyone and b) often has old information removed.
- deleted 8y ago[deleted]
- dragonwriter 8y ago> Not sure why I was down-voted for this, it's a direct copy-paste of the service status page Being a direct copy and paste of th page linked to the thread without additional explanation is probably why it was downvoted.
- rickycook 8y ago... there's a pretty damn good explanation given in the comment actually and it's pretty obvious regardless: status pages are highly transient. it's probably good to have a record of what's being discussed?
- amaccuish 8y agoThey edited their comment after which now makes it clearer why copy/pasted.
- seekbeak 8y agoI love how they are just "turning it off and on again".
- SteveNuts 8y agoThat's literally the fix for almost anything Microsoft. If it goes any further than that it's "Restore from backup".
- reaperducer 8y ago"Thank you for calling 310-DELL. Have to tried restarting your computer?" (Older Canadian tech types should recognize that.)
- peterwwillis 8y agoIt's pretty common practice for complex systems. If it's already dead, and nobody knows what's wrong or how to fix it, you try restarting it. (normally you first redirect traffic to a different region, but apparently big orgs are still running critical infrastructure with changes that affect all regions and can't be backed out)
- londons_explore 8y agoKubernetes doesn't even have a "restart this deployment" ability...
- abalone 8y agoUpdate: "Preliminary root cause: A portion of third-party managed network infrastructure that facilitates authentication requests and access to Microsoft 365 services was degraded." (Emphasis mine.)
- snazz 8y agoThat doesn’t seem right. For something so critical to many of their corporate mega-customers, there shouldn’t be any “third-party managed” infrastructure at all.
- mrmondo 8y agoMore so that there should be redundancy if it's a critical system.
- londons_explore 8y ago"network infrastructure" - it'll be a fiber cut or failed router, together with a failover process that didn't work or was overlooked.
- tatersolid 8y agoThat’s not how the internet works. Every large provider has third-party connectivity. There’s no wire from Microsoft to your house. You can buy connectivity from 5 diverse providers per data center, but if one of them continues to advertise your routes while not being able to actually pass traffic to your destination, you’re “down” to some people through no fault of your own. I’ve had this happen with AT&T, XO/Verizon, and Cogent in recent years. It’s not uncommon. In all cases it was mis-configured ISP routers. Usually a support engineer admits a QoS or DDoS-protection configuration went wrong.