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I know why Google Cloud is falling behind

12 points by jinkangcen 8y ago

jinkangcen 8y ago
We got fed up with Google Cloud yesterday as they unplugged things without warning even if we have the paying accounts in place. I know it is a small case to them and they won't care. We still need to raise the voice and that they need to know they are holding a wrong mindset and wrong policies on their users. To save your time, you may jump directly to paragraph#3.
- kerng 8y ago
  Yeah. This is a common, recurring pattern. I'm not sure why they are not acting on this feedback. Maybe we don't spend enough money?
verdverm 8y ago
I did not experienced this on any of the four accounts and dozens of projects I have had go through the free trial period. PEBCAK¿
surferbayarea 8y ago
It's because they did some weird integration with a common payments system that is broken. If you call their customer support, they will bounce you from the cloud Dept to the wallet team to payments and so on...it's a classic big company issue trying to consolidate things like payments across many products.
- jinkangcen 8y ago
  That is interesting to learn that it is the wallet team handling the payments, not someone in the Cloud team. But the issue here is not payment, it is how they handle the free tier users. And they mess up in the case when several owners together in the same projects.
  - londons_explore 8y ago
    I bet the free tier was somehow done by the payments team as a special $0 item...
dingo_bat 8y ago
I like this behavior from Google. I don't want to get charged for my free tier account running my hobby project because I failed to put in rate limits.
quantumcd 8y ago
Funny reading this about to get into a call with Rackspace trying to rationalize our accounting department not paying some huge invoices well past due... luckily they haven't turned anything off though. Can't say anything negative about them in that regard.
- jinkangcen 8y ago
  Uptime is the first most important thing for internet companies! Guarantee the upmost uptime builds great reputations for a cloud provider, don't know why Google still don't get it.

12 points by jinkangcen 8y ago

We got fed up with Google Cloud yesterday as they unplugged things without warning even if we have the paying accounts in place. I know it is a small case to them and they won't care. We still need to raise the voice and that they need to know they are holding a wrong mindset and wrong policies on their users. To save your time, you may jump directly to paragraph#3.

kerng 8y ago
Yeah. This is a common, recurring pattern. I'm not sure why they are not acting on this feedback. Maybe we don't spend enough money?

verdverm 8y ago

I did not experienced this on any of the four accounts and dozens of projects I have had go through the free trial period. PEBCAK¿

surferbayarea 8y ago

It's because they did some weird integration with a common payments system that is broken. If you call their customer support, they will bounce you from the cloud Dept to the wallet team to payments and so on...it's a classic big company issue trying to consolidate things like payments across many products.

jinkangcen 8y ago
That is interesting to learn that it is the wallet team handling the payments, not someone in the Cloud team. But the issue here is not payment, it is how they handle the free tier users. And they mess up in the case when several owners together in the same projects.
- londons_explore 8y ago
  I bet the free tier was somehow done by the payments team as a special $0 item...

dingo_bat 8y ago

I like this behavior from Google. I don't want to get charged for my free tier account running my hobby project because I failed to put in rate limits.

quantumcd 8y ago

Funny reading this about to get into a call with Rackspace trying to rationalize our accounting department not paying some huge invoices well past due... luckily they haven't turned anything off though. Can't say anything negative about them in that regard.

jinkangcen 8y ago
Uptime is the first most important thing for internet companies! Guarantee the upmost uptime builds great reputations for a cloud provider, don't know why Google still don't get it.