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> The right thing to do when taking a cc for a trial is to send reminder emails that they will be charged.. Which not enough do. Not sure about that. Wouldn't
by bosie 8y ago
> The right thing to do when taking a cc for a trial is to send reminder emails that they will be charged.. Which not enough do.
Not sure about that. Wouldn't the "right thing to do" be to not auto-renew the account? Suspend the account after the trial until the user logs in and confirms the renewal?
- j45 8y agoThose would also be good ideas. The worst scenario is when the subscription begins and the user has forgotten the cancelation date. A link could be embedded in the email to say yes or no. It must be profitable not to do this for some.
- wilmoore 8y ago> The right thing to do when taking a cc for a trial is to send reminder emails that they will be charged.. Which not enough do. > Wouldn't the "right thing to do" be to not auto-renew the account? I suspect we sometimes conflate "right" and "convenient". I am curious, don't most people (especially those with technical chops) just drop a calendar event as a reminder?