Fixing it seems like a tough task. At first glance, somehow requiring tech vendors to work not to fulfill the customer's technical specs, but their actual real-

Fixing it seems like a tough task. At first glance, somehow requiring tech vendors to work not to fulfill the customer's technical specs, but their actual real-world needs, seems necessary. But all other problems aside, if the customer doesn't have the knowhow to specify their needs in the first place, that's a tough task. Maybe it would have to be a combination of bolstering the buyer side's in-house technical understanding and legally requiring providers to commit to delivering the product their customer needs, not the one they say they want. I wouldn't want to try to formulate that into concrete legislation, though. It would be an enormous change, and I'm not sure what we'd end up with if we tried that.