I'm sure its all relative, but if you are talking about customer service, my local USPS always has a line of 30 people waiting to pick up a package that the dri

I'm sure its all relative, but if you are talking about customer service, my local USPS always has a line of 30 people waiting to pick up a package that the driver was too lazy to bring to the door (Sometimes they come to the door, sometimes they don't). The counter is also staffed by 1 or two people - out of an available 5 - and there is typically a manager standing idly with his hands in his pockets. If you are talking about improving service, as in the actual shipping service, you must be talking about their achievement of going from "losing a lot of packages", to "losing less than they used to". I've never understood it. I have NEVER lost a UPS or Fedex package. Yet, it is routine for a USPS package to just go "missing", just ask any big ebay seller. Its also interesting that you assume prices must always go up to match inflation. If USPS was innovating in the right areas, they could drive down costs and deliver more efficiently. Also, I just suggested the US government allow other approved companies the ability to put things in your mailbox without going to jail. Never said anything about their service.