A friendly fraud implies that the refund was actually made to the customer (https://en.wikipedia.org/wiki/Friendly_fraud https://en.wikipedia.org/wiki/Friendly_

A friendly fraud implies that the refund was actually made to the customer (https://en.wikipedia.org/wiki/Friendly_fraud https://en.wikipedia.org/wiki/Friendly_fraud). The article states: "“Friendly fraud” is the term Facebook used when children spent money on games without their parents’ permission." That's incorrect and completely reverses the meaning of the internal FB memo. “Friendly Fraud – what it is, why it’s challenging, and why you shouldn’t try to block it.” (Disclaimer: I work at Facebook but wasn't there at the time.)