4 ms·

I’ve had that happen to me once in all the years I’ve been doing this sort of thing. A BBB complaint sorted that out pretty quickly.

ianai 8y ago
Any advice on the BBB complaint? I’ve never considered it before now.
- ox_cable 8y ago
  The BBB is an absolute joke; you buy your ratings. As someone who's had direct contact with the BBB in a corporate context, I can say with absolute honesty and surety that the ONLY criteria that decides a corporation's BBB score is whether or not they paid the annual BBB administration fee. Ask around, talk to your friends who have had direct access- they'll confirm what I'm saying 100%. Filing a complaint with the BBB does precisely dick and angrily saying "well, I guess I'll go file a complaint with the BBB as soon as I'm off the phone with you" when on the phone trying to cancel a service serves only to make the rep you're talking to mute their microphone so they can laugh out loud at you. You think the rep you're talking to gives a flying lawnmower about your little BBB complaint? If you do, I own a bridge in California that I'd love to sell you.
  - a11595 8y ago
    Completely false. I have filed 3 BBB complaints - Direct TV, BofA, and something else I forgot. The companies wanted money which I did not owe them, and hours on the phone resulted in nothing. 2 resulted in corporate calling me, fixing their billing, and issuing an apology. The 3rd one was unproductive as BBB wanted too much unrelated personal info from me to investigate. Opening an FTC case resolved that though, but surprisingly did nothing for the other two. From my personal experience: you are lying, and you have an agenda you are trying to push here. Now let's watch me get downvoted and shadow banned by the incel mods.
ascar 8y ago
Stopping payment is not the same as canceling a contract. You are basically acting on the premise that it's not worth going after you. That might even be true in all cases, but it's still disingenuous and probably unlawful.
paulcole 8y ago
What are the consequences of a BBB complaint? AFAIK it’s just like an older Yelp with a more confusing reputation.

ianai 8y ago

Any advice on the BBB complaint? I’ve never considered it before now.

ox_cable 8y ago
The BBB is an absolute joke; you buy your ratings. As someone who's had direct contact with the BBB in a corporate context, I can say with absolute honesty and surety that the ONLY criteria that decides a corporation's BBB score is whether or not they paid the annual BBB administration fee. Ask around, talk to your friends who have had direct access- they'll confirm what I'm saying 100%. Filing a complaint with the BBB does precisely dick and angrily saying "well, I guess I'll go file a complaint with the BBB as soon as I'm off the phone with you" when on the phone trying to cancel a service serves only to make the rep you're talking to mute their microphone so they can laugh out loud at you. You think the rep you're talking to gives a flying lawnmower about your little BBB complaint? If you do, I own a bridge in California that I'd love to sell you.
- a11595 8y ago
  Completely false. I have filed 3 BBB complaints - Direct TV, BofA, and something else I forgot. The companies wanted money which I did not owe them, and hours on the phone resulted in nothing. 2 resulted in corporate calling me, fixing their billing, and issuing an apology. The 3rd one was unproductive as BBB wanted too much unrelated personal info from me to investigate. Opening an FTC case resolved that though, but surprisingly did nothing for the other two. From my personal experience: you are lying, and you have an agenda you are trying to push here. Now let's watch me get downvoted and shadow banned by the incel mods.

ascar 8y ago

Stopping payment is not the same as canceling a contract. You are basically acting on the premise that it's not worth going after you. That might even be true in all cases, but it's still disingenuous and probably unlawful.

paulcole 8y ago

What are the consequences of a BBB complaint? AFAIK it’s just like an older Yelp with a more confusing reputation.