Phone employees must be given drop-dead quotas or something because they really resist not being able to do their won’t-you-please-stay spiels at cancellation t

Phone employees must be given drop-dead quotas or something because they really resist not being able to do their won’t-you-please-stay spiels at cancellation time, no matter what you say. Once when cancelling an AmEx card, I TOLD the agent immediately “I am cancelling my card, and I decline in advance any offers you make to keep me on this card”; she still couldn’t seem to resist interjecting about 3 or 4 time-wasting counter-offers. It was extra annoying when she started prefacing them with “I know you said you just wanted to cancel BUT...”. (Really?!? That means you know I don’t want it and you know you are wasting my time, yet you choose to waste it anyway! Is your manager behind you or something?) I have seen this with everything from cards to cable companies. All I can figure is that these companies simply have too much power. There just aren’t that many cable choices or card choices for example, so how exactly am I going to storm off and never return?