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It seems to be a dark pattern in the news/media industry. Even the otherwise enlightened Economist makes you CALL in order to cancel/change your subscription.
by jwr 8y ago
It seems to be a dark pattern in the news/media industry. Even the otherwise enlightened Economist makes you CALL in order to cancel/change your subscription.
Going from a quick, precise and inexpensive communications channel to a slow, synchronous, error-prone and costly one is something that really annoys me.
- Klover 8y agoI just sent them an email in order to cancel but maybe that’s different in the EU.
- tonyedgecombe 8y agoNo, I had to phone.