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Years ago I needed to cancel a fax service. They refused to allow me to cancel unless I called them up, which I wouldn't do. In the end I just changed all my d
by wlll 8y ago
Years ago I needed to cancel a fax service. They refused to allow me to cancel unless I called them up, which I wouldn't do.
In the end I just changed all my details to some variation of the phrase "cancel account" except the billing details (which I couldn't change) then did a chargeback every time they charged me.
It took them a couple of months to finally get round to cancelling my account (I think it was actually the bank who intervened). It was more effort than just calling the fac company, but I sure as hell wasn't playing their game.
- redler 8y agoFinally the killer application for Google Duplex.
- xster 8y agoI think it costs them a transaction fee from the credit card company each time too and affects their future ability to use the merchant network when they get too many chargebacks.
- PerfectElement 8y agoWith Stripe, it's $15 for each dispute.
- munk-a 8y agoUnfortunately it can also really seriously effect your credit rating, but then again anything can do that and credit ratings are silly.
- ianai 8y agoCan it? There shouldn’t be any obligation implicit for monthly subscriptions outside of loans.
- rootusrootus 8y agoYou can absolutely be sent to collections for not paying for a service, it happens all the time. As soon as that happens they will report it to the credit bureaus.
- ianai 8y agoWhy can’t I send them to some other service?
- tedunangst 8y agoSend who, the debt collector? "Oh, no, I switched from Dropbox to backblaze. Go get the money from them." I guess you can say that, but I doubt it works.
- ianai 8y agoIt’s not debt if you’ve just been automatically renewed. Agreeing to pay X in Y payments is not the same as paying Z for 1 term of use.
- ascar 8y agoWhy do you think that? You entered a legally binding contract with an obligation to pay. You refuse to pay without canceling the contract. Why should the fact that it's a recurring payment change anything here?
- ianai 8y agoModern subscriptions are little more than saved payment information. Merely having someone’s payment information does not give consent.
- ascar 8y agoNo, merely having payment information is not giving consent, but you signing up for a subscription service was giving consent to a recurring subscription. That's a totally different situation.
- harryh 8y agoPro tip in this situation: Send them an email saying that you are deaf and can't talk on the phone. Works every time I've tried it.
- sfoley 8y agoThis is brilliant.