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Steam / Valve did this for quite a few years until they were taken to court in Australia for their unfair practices. A judge said their refund policy was crimi
by benologist 8y ago
Steam / Valve did this for quite a few years until they were taken to court in Australia for their unfair practices. A judge said their refund policy was criminal and intended to deny refunds and fined them a couple million dollars for an estimated 20,000 times. Steam drastically changed their refund policy and evaded fallout everywhere else, but it's probably going to be substantial for Facebook.
https://www.pcmag.com/news/350574/valve-fined-3m-in-australia-over-steam-refunds https://www.pcmag.com/news/350574/valve-fined-3m-in-australi...
- elefanten 8y agoThese two cases seem pretty different to me. Steam wasn't in compliance with Australian refund laws and got in trouble for it. But the Steam case had nothing to do with minors (mostly very young children) making inadvertent purchases.
- benologist 8y agoThe similarity is the intent to refuse lawful refunds, and probably the scale. Steam never optimized to refuse more refunds though.
- tinus_hn 8y agoThe same thing happened with Apple in the US: https://www.macworld.com/article/2087844/apple-ftc-settle-over-in-app-purchases-by-minors.html https://www.macworld.com/article/2087844/apple-ftc-settle-ov...