I wonder what their approach is to 'ungrateful' patients – the ones who get billed every little things, or are otherwise unsatisfied with the service? It is af

I wonder what their approach is to 'ungrateful' patients – the ones who get billed every little things, or are otherwise unsatisfied with the service? It is after all a service in the US. It's transactional. I'm happy medical science solves my complaints, but the way it's set up I'm not often left with an overwhelming sense of gratitude to the hospital.