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I was just told support made them reactivate the account, log in, provide their actual address and country of residence (even more personal information that the
by SamWhited 8y ago
I was just told support made them reactivate the account, log in, provide their actual address and country of residence (even more personal information that they had declined to provide the first time), and then asked them to get back to them. Hopefully this results in deletion, I'll follow up in a bit.
- SamWhited 8y agoFollowup, support told them they'd have to log in from their home IP address or they wouldn't delete the account. Except, apparently, when logging in locally it won't let them log in (presumably because they're not using the separate site for Europe? We're not sure) and just gives a generic error or doesn't show the login popup at all (but it works fine as soon as they switch to a VPN in the US, so presumably it's not just an adblock extension or something).
- SamWhited 8y agoSeveral days later, Airbnb stopped responding to customer support emails but they can no longer log into their account (no one mentioned that they were going to delete it though). However, they still got a terms of service update email, but it came to "deleted-1234-theiremail@example.com", so airbnb obviously still has their email. I don't even think they realize that they'll actually get emails to them adding some random numbers before it. So now airbnb still has their email, refused to delete it, but they don't have an account they can file a GDPR request against even if they find a way to make their IP address show up properly in geolocation tables to convince them that they live where they say they do.