That's also why large software projects for government usually fail. Create a system that handles all the rules of a single municipality or so -- doable. But t

That's also why large software projects for government usually fail. Create a system that handles all the rules of a single municipality or so -- doable. But too expensive for a single municipality. So we create one system that will work for all municipalities! That way they can afford it, right? Yes, but none of them is going to change their process. All the different ways of doing more or less the same thing have to be supported, in one system. End result: nothing working, way over budget. Every single time.