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Saw this article and was familiar with the headaches of esignatures. HelloSign is very pretty but I've been using Adobe Sign for years now. When we had to switc
by SnowingXIV 8y ago
Saw this article and was familiar with the headaches of esignatures. HelloSign is very pretty but I've been using Adobe Sign for years now. When we had to switch from Business to Enterprise (I don't remember what limitation required the upgrade but it was business critical - edit: ah yes, I remember being able have a clickable link that generated a new one for each person). There was some friction because the support and people working on it seem to be handled by a different group of Adobe. There were two different logins, kinda weird. Couldn't sign up through the site and had to do a manual contract. After dealing with the technical team the migration worked and all is well, very nerve wracking time thinking you lost all your contracts. We had backups but still.
Anyways, one of the biggest issues with other services was the max amount of templates imposed by HelloSign and the rest. It feels very arbitrary yet Adobe can handle this at scale very cost effectively.
The UI needs work and some quality of life changes need to happen. I feel like it's been somewhat abandoned after the acquisition. If I need to edit a template with one tweak I have to completely redo the entire contract/document which is time consuming especially on multi-page contracts with tons of fields of different types.
We're married to it now and it does work but I would love to see enhancements or have Adobe at least get a few new designers and UI/UX people onboard.