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Looking at the API description (very detailed BTW) https://developers.docusign.com/esign-rest-api/guides/authentication/oauth2-jsonwebtoken https://developers.d
by uniformlyrandom 8y ago
Looking at the API description (very detailed BTW) https://developers.docusign.com/esign-rest-api/guides/authentication/oauth2-jsonwebtoken https://developers.docusign.com/esign-rest-api/guides/authen... , it does look like they used a wrong flow for the use-case, and then invented some shortcuts to make it work (which understandably did not work out well).
It does look like onboarding failure, but there is so much you can do to steer the customers towards the right path. I am not completely convinced that this was Docusign's fault.