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> Problem is most vendors will then block you from ever using their service again. Who is "most vendors" exactly?
by entity345 8y ago
> Problem is most vendors will then block you from ever using their service again.
Who is "most vendors" exactly?
- maaaats 8y agoAn example: Uber drivers requesting fake cleaning fee was recently discussed here on HN. Uber refuse to handle it properly, so people solve it by doing chargebacks only to find themselves blocked from the service. Also heard it with lots of other vendors, but won't name without having something more substantial to back it up with.
- tyfon 8y agoAgain, being blocked from a service that is screwing with you don't seem that bad. I would never touch a company again that did that to me anyway.
- ceejayoz 8y agoIt kinda depends on the service, though. If I have a shitty customer service interaction with an Amazon rep, I might have to weigh the chargeback versus the value of my Kindle library, my AWS instances suddenly going dark, etc. In the case of Uber, I might find myself severely restricted in transit options in an unfamiliar city.
- netsharc 8y agoIt seems to be part of the "Distrupt!" business model. The "customer" "service" team is basically disaster mitigation, probably taught to screw with the customers. Like AirBnB, $2000 worth of damage to your apartment? They'll delay for a few days and offer you $200 if you agree to an NDA. Or that guy whose dog died after being walked by someone who used someone's account an dog-walking-service...
- FireBeyond 8y ago> offer you $200 If you're lucky. Otherwise they'll offer you "credit".
- nickspacek 8y agoThey may have been embellishing that claim; however, I think what they were getting at is that in some situations using the chargeback mechanism can have wider repercussions. For example: if you are "ripped off" through Steam on a particular purchase and use a chargeback, they may shut down your account. In that case, you would lose access to all of your games purchased through Steam. Similarly, if you use a chargeback with a Google Play Store purchase you may lose access to your entire Google Account.
- mnutt 8y agoI’ve seen Uber respond to a chargeback by leaving the account active but disallowing all payment methods. With most companies I’d expect it was a customer support mistake rather than vindictiveness, but with Uber it’s hard to be sure.