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That was my first thought too. Yes, I'd contact Deliveroo, but also my bank. If I didn't get a refund (some people waited months?), I'd sue them in a small clai
by dkersten 8y ago
That was my first thought too. Yes, I'd contact Deliveroo, but also my bank. If I didn't get a refund (some people waited months?), I'd sue them in a small claims court if the amount is low enough for small claims and if its not, I'd at least talk to a legal adviser. Waiting on Deliveroo for months after being defrauded thousands of pounds is crazy.
- stuff4ben 8y agoApparently you have waaay more time than I do to sue people in small claims court. Charge back via calling up my CC company is much easier and quicker.
- dkersten 8y agoAt least where I am, a small claims claim is a matter of filling out a form and paying the fee. I may be contacted for more information, but don't need to otherwise do anything unless I'm unsatisfied with the outcome, in which case the appeals process goes through a proper court. Besides, I said that I'd only do this if I didn't get a refund through Deliveroo/bank/CC chargeback. I certainly wouldn't start with small claims court.
- ThrustVectoring 8y agoA demand letter is often enough and is a good step before small claims. “Fix my problem in ten days or get sued in small claims court", sent via certified mail to their designated agent for legal service in your jurisdiction, can often solve your problem.
- dkersten 8y agoGood suggestion. There's definitely a series of steps to go through before any time consuming and expensive lawyering up is needed.
- ThrustVectoring 8y agoSmall claims court often does not require a lawyer. But yeah, the general process of "document things and escalate using said documentation to people whose job it is to make sure expensive lawsuits and regulatory actions don't happen" is an excellent choice.
- dkersten 8y agoOh, I know, I said that in my other comment: where I am, it requires little more than filling out the claim form and paying the fee (and giving them more info if requested). Its only if you want to appeal that you may need a lawyer, or if you want to sue in a normal court. I just meant that there’s a bunch of steps you can do, including small claims, before needing a lawyer.
- 0db532a0 8y agoSmall claims hearings are held in county courts.