4 ms·
Here's my experience with Microsoft. I believe their feedback mechanisms are placebo, pacifiers for loud people. Microsoft pesters you to give feedback and wor
by vezycash 8y ago
Here's my experience with Microsoft.
I believe their feedback mechanisms are placebo, pacifiers for loud people. Microsoft pesters you to give feedback and works hard to ignore them. And then goes ahead with what they initially planned. At the end, they'll announce - "We had delivered what you wanted. Based on feedback..."
And then you start wondering if you're in the minority and other people are simply crazy until you see multiple complaints about the same things.
Their music app, Windows phone, Windows 10, Skype and Edge are where I experienced this. In all cases, user experience kept getting worse with each "IMPROVEMENT."
The only time Microsoft listens is when people ignore official feedback channels and there are massive outcries on many fronts. Even then, Microsoft often retreats only temporary.
- _pmf_ 8y agoI've never seen an answer on the weird social.microsoft site that had anything resembling a remotely usable technical response.
- basejumping 8y agoAlso the responses you get on Azure support tickets is 10 worse than the ones from Amazon support.
- setquk 8y agoYes amazon support is pretty amazing. They’ve walked me through fixing a VPC I screwed up. No complaints here.
- tinus_hn 8y agoThese large cut and paste answers with completely irrelevant instructions and a lot of begging for points. Totally useless and infuriating if you've spent a lot of time writing a good report.
- vezycash 8y agoMicrosoft could further save money by building an answer bot. It'll cost less, answer faster and wouldn't be any worse than the current outsourced indian community support staff.
- Bombthecat 8y agoDon't give them ideas...
- Angostura 8y agoI assumed that they already had, but that it wasn’t very good
- setquk 8y agoYes. Incidentally Connect used to be a placebo for us enterprise lot. This has been going on for a long time. And I get told regularly by people who only use the Microsoft ecosystem that’s it is me who is the problem as well!? These people are just assuming the status quo is being punched in the dick all day.
- colde 8y agoAnd even worse when dealing with PlayReady. In the time i have been working with it, they have been switching between at least 4-5 different "Connect"-like portals for feedback and support. Each time dumping all the content from the previous that was no longer accessible.
- deleted 8y ago[deleted]