We've gone to great lengths to get as close to accurate 'queueing theory' for our game, SimAirport. The systems allow for a global queue for many desks, or one

We've gone to great lengths to get as close to accurate 'queueing theory' for our game, SimAirport. The systems allow for a global queue for many desks, or one queue per desk, or any hybrid of one queue per N desks, etc... It's tough because scaling time & 'movement distance' in a simulation game isn't easy -- but sounds like that's actually an issue in real-life, too. :)