3 ms·
I think customer support people who have foreign names get their names changed to more local sounding names while doing support because it makes customers feel
by baroffoos 8y ago
I think customer support people who have foreign names get their names changed to more local sounding names while doing support because it makes customers feel better.
- ct0 8y agoThis employer was in the US talking to people in the US. He found that men are more likely to spend money/easier to work with when the customer service rep has a female name.