Has anyone had any chat-based experience that anything more than a complete waste of time recently? (Amazon being the usual, consistent exception.) I contact s

Has anyone had any chat-based experience that anything more than a complete waste of time recently? (Amazon being the usual, consistent exception.) I contact support when something is broken. There is a critical bug, or there is something down, or there is a physical defect. Every single time, it's just me getting jerked around, often times for an hour or more. Just in the last week: an hour with Google Support with them insisting that I factory reset my phone for a hardware failure (hours of work to re-setup), or my ISP insisting that the "limits are set in the lines" and that a technician would have to come out to inspect their own modem so that they can determine why I'm being throttled to 10% of my paid speed, rather than 90% which is what I'm apparently entitled to. I hate that I have to get pushy/mean and insist that, Google, either send me a replacement or start processing a refund. I have no idea what to do with my ISP, they seem incompetent at every layer that I have any way to contact and they have a non-compete negotiated with their competition so I have no other options; their technician based had nothing to suggest and agreed with my conclusions. I have also never had a chat experience where I didn't feel like I had to very carefully word my sentences to make myself understood, or where I wasn't waiting an exorbinant amount of time for the other side to read/reply. I can't fathom how peek-ahead would help any of these custom service experiences.