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It's very rare for a live chat employee to handle only one request. Look at how popular chat apps present multiple requests within the same UI and imagine deali

It's very rare for a live chat employee to handle only one request. Look at how popular chat apps present multiple requests within the same UI and imagine dealing with these without live streamed text: HappyFox: https://zapier.cachefly.net/storage/photos/3fe2e4f896499b1314b7515403571b90.png https://zapier.cachefly.net/storage/photos/3fe2e4f896499b131... Olark: https://zapier.cachefly.net/storage/photos/d53ec47e6affe26a5cde85f83cd0bc91.png https://zapier.cachefly.net/storage/photos/d53ec47e6affe26a5... LiveChat: https://zapier.cachefly.net/storage/photos/26c01334ea73356357fee132a49ca469.png https://zapier.cachefly.net/storage/photos/26c01334ea7335635... Denying support techs the extra 10-30 seconds that live streaming your typed words buys them for privacy reasons seems strange to me. Your typed words are no more an indication of your deepest private thoughts than a phone support session full of ums and errs and “oh, actually I meant…”.

baroffoos 8y ago
I think its perfectly fine for them to see it live but users should be aware of it. The current behavior that everyone knows is the other end doesn't see what you type until you send it.
- modernerd 8y ago
  I think this would only slow chat sessions down. If you make me feel self-conscious about what I'm typing, I'm going to consider each word rather than type then correct/revise and send.
  - bayindirh 8y ago
    On the contrary, it won’t change anything for me, because I always form the whole sentence in my mind before writing into a chat or text box (like this comment). So, it seems there are different types of writers. That’s a small moment of enlightenment for me. :)
  - baroffoos 8y ago
    Probably doesn't matter that much. I expect the feature is more useful on grandma speed 1 word per minute typing.
koolba 8y ago
“I broke^W^WIt broke on it’s own.”

baroffoos 8y ago

I think its perfectly fine for them to see it live but users should be aware of it. The current behavior that everyone knows is the other end doesn't see what you type until you send it.

modernerd 8y ago
I think this would only slow chat sessions down. If you make me feel self-conscious about what I'm typing, I'm going to consider each word rather than type then correct/revise and send.
- bayindirh 8y ago
  On the contrary, it won’t change anything for me, because I always form the whole sentence in my mind before writing into a chat or text box (like this comment). So, it seems there are different types of writers. That’s a small moment of enlightenment for me. :)
- baroffoos 8y ago
  Probably doesn't matter that much. I expect the feature is more useful on grandma speed 1 word per minute typing.

koolba 8y ago

“I broke^W^WIt broke on it’s own.”