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On a recent customer service call, I bid the agent goodbye but did not hang up (deliberately - I wanted to see if they would terminate the call). The rep held t
by nneonneo 8y ago
On a recent customer service call, I bid the agent goodbye but did not hang up (deliberately - I wanted to see if they would terminate the call). The rep held the call open for a good 2-3 minutes even though there was nothing from my end except some typing. I’m fairly sure I heard some small sounds from their end so they didn’t just switch to another line.
I’m not usually paranoid - but moments like this remind me to hit the Mute button whenever I’m not directly conversing with an agent. You just never know what they’ll pick up.
- vardump 8y ago> I’m fairly sure I heard some small sounds from their end so they didn’t just switch to another line. Ever heard a concept of comfort noise [0]? Maybe some call center software can add something analogous when necessary. Like noises you'd expect in a call center. [0]: https://en.wikipedia.org/wiki/Comfort_noise https://en.wikipedia.org/wiki/Comfort_noise
- Salesdude 8y agoOr maybe the agent didn't want to take the next call in his queue and wanted to relax a bit.